6420 Error

Technical problems with Medisoft.
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mbpros
Posts: 312
Joined: Fri Mar 11, 2011 6:59 pm

6420 Error

Post by mbpros » Tue Feb 14, 2017 11:18 am

My IT guys are redoing my network (they virtualized my DC and my terminal servers on Sunday) and since then when I work from my desktop I am getting 6420 errors. Medisoft is installed on my desktop (Windows 10) and the data path is correct as before (//dc02/medidata). But at times when I try to change practices I get a 6420 error (or the data does not exist) so I have to close Medisoft. But when I go to get back in I have no trouble getting in.

Other times I may get the 6420 error when running RM or when running reports...so I have to close RM, and then I have no problem getting back into RM. My DNS entries on my desktop are correct per my IT guys but they cannot figure out why I am getting this error.

Steve
Steven Zats
Medical Billing Professionals

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Gavin Walker
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Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: 6420 Error

Post by Gavin Walker » Tue Feb 14, 2017 1:13 pm

A few causes for this include - unused NICs on the server (disable them and restart Advantage), improper DNS settings, or anti-virus.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

mbpros
Posts: 312
Joined: Fri Mar 11, 2011 6:59 pm

Re: 6420 Error

Post by mbpros » Tue Feb 14, 2017 2:32 pm

OK, my IT people thought they fixed it with the binding order for the network cards, but that did not work. If I want your support people to help them, can my IT guys call in for support?
Steven Zats
Medical Billing Professionals

Rocky
Posts: 17
Joined: Mon Feb 06, 2017 8:45 am

Re: 6420 Error

Post by Rocky » Mon Feb 20, 2017 5:11 pm

I could possibly help you with your server settings If its OK with Gavin Walker

mbpros
Posts: 312
Joined: Fri Mar 11, 2011 6:59 pm

Re: 6420 Error

Post by mbpros » Mon Feb 20, 2017 5:25 pm

Got it fixed with an ads.ini file.

Thanks
Steve
Steven Zats
Medical Billing Professionals

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