Page 1 of 1
Cannot focus a disabled or invisible window
Posted: Tue Feb 07, 2017 12:19 am
by drk
Medisoft network pro, v21.
For patients, when we do a patient Quick Balance with F11, we are getting the error:
"Cannot focus a disabled or invisible window"
We cannot seem to click this away either, as it keeps popping up.
How can I get around this and print the remainder statement for the patient?
Re: Cannot focus a disabled or invisible window
Posted: Tue Feb 07, 2017 12:39 am
by drk
When I try to Print the statement from the Statement Manager (by right clicking on the statement), I get the error "Invalid Class typecast". I get the "Cannot focus...." error when you click the Print/Send at the bottom of this window. Ugh.
Re: Cannot focus a disabled or invisible window
Posted: Tue Feb 07, 2017 11:22 am
by Gavin Walker
I can't duplicate your errors. Have you rebooted your computer since you installed Medisoft v21? What Windows O/S and service pack do you have? Try right-clicking on the Medisoft icon and select Run As Administrator.
Re: Cannot focus a disabled or invisible window
Posted: Tue Feb 07, 2017 12:20 pm
by drk
All the workstations are running Windows 10 Pro, all updates applied. And it happens on all client installations. Points to a probable issue on the server?
The Server is running Advantage 11.10.0.20.
Re: Cannot focus a disabled or invisible window
Posted: Tue Feb 07, 2017 5:40 pm
by Gavin Walker
Maybe something with your data. Did you try a different patient or the tutorial data set?