Cannot focus a disabled or invisible window

Technical problems with Medisoft.
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drk
Posts: 155
Joined: Sat Oct 11, 2014 11:40 am
Location: Boston, MA

Cannot focus a disabled or invisible window

Post by drk » Tue Feb 07, 2017 12:19 am

Medisoft network pro, v21.

For patients, when we do a patient Quick Balance with F11, we are getting the error:

"Cannot focus a disabled or invisible window"

We cannot seem to click this away either, as it keeps popping up.

How can I get around this and print the remainder statement for the patient?

drk
Posts: 155
Joined: Sat Oct 11, 2014 11:40 am
Location: Boston, MA

Re: Cannot focus a disabled or invisible window

Post by drk » Tue Feb 07, 2017 12:39 am

When I try to Print the statement from the Statement Manager (by right clicking on the statement), I get the error "Invalid Class typecast". I get the "Cannot focus...." error when you click the Print/Send at the bottom of this window. Ugh.

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Gavin Walker
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Location: Springfield, MO
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Re: Cannot focus a disabled or invisible window

Post by Gavin Walker » Tue Feb 07, 2017 11:22 am

I can't duplicate your errors. Have you rebooted your computer since you installed Medisoft v21? What Windows O/S and service pack do you have? Try right-clicking on the Medisoft icon and select Run As Administrator.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

drk
Posts: 155
Joined: Sat Oct 11, 2014 11:40 am
Location: Boston, MA

Re: Cannot focus a disabled or invisible window

Post by drk » Tue Feb 07, 2017 12:20 pm

All the workstations are running Windows 10 Pro, all updates applied. And it happens on all client installations. Points to a probable issue on the server?

The Server is running Advantage 11.10.0.20.

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Gavin Walker
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Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Cannot focus a disabled or invisible window

Post by Gavin Walker » Tue Feb 07, 2017 5:40 pm

Maybe something with your data. Did you try a different patient or the tutorial data set?

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