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Guarantor remainder balance issue.
Posted: Thu Jan 19, 2017 1:40 pm
by uml
We have medisoft version 19 . We created a remainder statement that shows a balance that is owed by the guarantor. However, another co-worker accidentally created a standard statement which messed up the actual remainder balance of the guarantor. After we deleted the standard statement, the guarantor’s actual remainder amount still isn’t fixed and shows an incorrect balance.Any help would be appreciated
Re: Guarantor remainder balance issue.
Posted: Fri Jan 20, 2017 11:05 am
by Gavin Walker
Did you try recalculating all balances under File Maintenance?
Re: Guarantor remainder balance issue.
Posted: Mon Jan 23, 2017 2:21 pm
by uml
I tried, but it still not fix the problem.
Re: Guarantor remainder balance issue.
Posted: Mon Jan 23, 2017 3:41 pm
by Gavin Walker
Make sure all payments are applied correctly. A payment simply entered, but not applied will not come off of any balance. Also, turn on Color Coding if you have Advanced or Network Pro and look for any charge that are over applied where payments need to be reapplied so they are distributed to other charges.