Guarantor remainder balance issue.

Technical problems with Medisoft.
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uml
Posts: 2
Joined: Thu Jan 19, 2017 11:33 am

Guarantor remainder balance issue.

Post by uml » Thu Jan 19, 2017 1:40 pm

We have medisoft version 19 . We created a remainder statement that shows a balance that is owed by the guarantor. However, another co-worker accidentally created a standard statement which messed up the actual remainder balance of the guarantor. After we deleted the standard statement, the guarantor’s actual remainder amount still isn’t fixed and shows an incorrect balance.Any help would be appreciated

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Gavin Walker
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Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Guarantor remainder balance issue.

Post by Gavin Walker » Fri Jan 20, 2017 11:05 am

Did you try recalculating all balances under File Maintenance?
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

uml
Posts: 2
Joined: Thu Jan 19, 2017 11:33 am

Re: Guarantor remainder balance issue.

Post by uml » Mon Jan 23, 2017 2:21 pm

I tried, but it still not fix the problem.

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: Guarantor remainder balance issue.

Post by Gavin Walker » Mon Jan 23, 2017 3:41 pm

Make sure all payments are applied correctly. A payment simply entered, but not applied will not come off of any balance. Also, turn on Color Coding if you have Advanced or Network Pro and look for any charge that are over applied where payments need to be reapplied so they are distributed to other charges.

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