Revenue Management Reports won't load (Version 20)

Technical problems with Medisoft.
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SalJim71
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Revenue Management Reports won't load (Version 20)

Post by SalJim71 » Tue Nov 08, 2016 8:45 am

Reports won't load... please help...

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Gavin Walker
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Re: Revenue Management Reports won't load (Version 20)

Post by Gavin Walker » Tue Nov 08, 2016 10:15 am

Your anti-virus probably quarantined a key file. I suggest turning off virus scans of \Medisoft\Bin and \MediData and reinstall Medisoft v20 and then do a Revenue Management Check for Updates.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

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SalJim71
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Re: Revenue Management Reports won't load (Version 20)

Post by SalJim71 » Tue Nov 08, 2016 12:35 pm

I ended up doing a restart & that worked but I also took your advice about my anti-virus. Thanks Gavin.

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Gavin Walker
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Re: Revenue Management Reports won't load (Version 20)

Post by Gavin Walker » Tue Nov 08, 2016 3:30 pm

I figure since RM auto-updates itself and uses an executable named "reports.exe" that is a big red flag for anti-virus so you never know when it will turn against RM.

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