Free Medisoft Tech Help- Medisoft V26, Medisoft Clinical EHR & More- Courtesy Support Resource

While looking in claim management it seems that a bunch of claims are still being marked as sent when they are in fact done. When looking into it further I realized that the system was marking carrier 2 as sent. The problem is there is no carrier two as there is no secondary insurance for that patient. Not sure why this keeps happening to a good amount of claims. Any help would be appreciated. We would like an accurate view of the claims that have not been processed and the ones that are complete. This is making it a lot harder.

If you change insurance information on the Case after the charge is entered, then you need to click Update All in Transaction Entry. If insurance information is different from prior visits, then you need to create a new Case.