Problem opening Revenue Manager

Technical problems with Medisoft.
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KAYBILLING
Posts: 23
Joined: Mon Aug 24, 2015 5:02 pm

Problem opening Revenue Manager

Post by KAYBILLING » Fri Aug 05, 2016 2:40 pm

I'm using Advanced V19, single user, RM to send claims. Switching computers, 2nd computer had Medisoft installed already (had used that comp. previously as main comp.) so I copied the Medidata folder to the 2nd computer, have done that in the past no problem. Went to send a claim and RM won't open, states "Advantage.Data.Provider.AdsException: Error 5004: Either ACE could not find the specified file, or you do not have sufficient rights to access the file. The data dictionary file (C:\ERA\CMDBList.add) is not found on the server...." There's other info after that if you need but seems like RM is pointing to the wrong place. Shouldn't it be pointing to MediData\RMData\ ? I see a CMDBLIST, type Advantage Data Architect in that folder, but no .add. I've already uninstalled Medisoft, RM, deleted the Medisoft folder, restart, loaded all and same problem. Any suggestions?
Cindy

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Gavin Walker
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Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Problem opening Revenue Manager

Post by Gavin Walker » Mon Aug 08, 2016 11:55 am

You'll probably need to work with your Medisoft re-seller set this up for you. Or, we can set this up for you for FREE depending on your clearinghouse. Otherwise, you can purchase a $150 Revenue Management setup from us from here to setup your first practice.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

KAYBILLING
Posts: 23
Joined: Mon Aug 24, 2015 5:02 pm

Re: Problem opening Revenue Manager

Post by KAYBILLING » Mon Aug 08, 2016 1:08 pm

Why would I need to set it up? I already have RM set up, i'm running it. Your support helped me set it up. I copied the MediData folder to another computer (to temporarily change computers) with programs loaded and that's the error I get. I've done this before, I actually have 3 computers, works fine on the other two, never had a problem doing this before, just this one is stuck.

Andrew
Posts: 153
Joined: Tue Mar 19, 2013 3:24 pm
Location: Springfield, MO
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Re: Problem opening Revenue Manager

Post by Andrew » Mon Aug 08, 2016 1:49 pm

Sounds like the registry needs fixed. You would need someone familiar with resolving a registry issue.
Andrew Analla
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788

KAYBILLING
Posts: 23
Joined: Mon Aug 24, 2015 5:02 pm

Re: Problem opening Revenue Manager

Post by KAYBILLING » Mon Aug 08, 2016 2:21 pm

Thanks Andrew. Is that support you can provide if necessary?

Andrew
Posts: 153
Joined: Tue Mar 19, 2013 3:24 pm
Location: Springfield, MO
Contact:

Re: Problem opening Revenue Manager

Post by Andrew » Mon Aug 08, 2016 2:42 pm

We sure can. If you would like to call and get support you can reach the office at 866-890-6777.
Andrew Analla
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788

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