Electron claims submission doent recognice double last names

Technical problems with Medisoft.
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LLN
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Joined: Mon May 16, 2016 11:19 am

Electron claims submission doent recognice double last names

Post by LLN » Tue May 17, 2016 2:50 pm

I have recently had a claim rejected when received from my clearing house to the payer. It was denied because the patient name was not recognized. In Medisoft 19 when a last name has two names and a space or hyphen between them, the name is merged as one when it is sent electronically to the payer. Is there a way to fix this??
Thanks,
Linda

Burhan
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Joined: Sun Sep 11, 2011 4:58 pm
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Re: Electron claims submission doent recognice double last names

Post by Burhan » Thu Nov 17, 2022 3:37 pm

any update on this please

Burhan
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Re: Electron claims submission doent recognice double last names

Post by Burhan » Fri Nov 18, 2022 12:44 pm

if any one have any update on this issue please

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Electron claims submission doent recognice double last names

Post by Gavin Walker » Wed Nov 23, 2022 11:30 am

If you change the insurance type to Medicare or Medicare Part A, then Revenue Management should just send whatever you type in the patient's last name.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

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