Free Medisoft Tech Help- Medisoft V26, Medisoft Clinical EHR & More- Courtesy Support Resource

Posted: **Tue May 10, 2016 11:22 am**

Hi, I just opened/updated my Medisoft Revenue Management & immediately afterward got a notification from my Norton AV software that it detected "ms19.dll (Backdoor.Trojan)" and blocked it. Now when I open Medisoft Reports I get a message that says "Unhandled exception has occurred in your application...... Could not load file or assembly "MS19, Version=1.0.0.0, Culture=neutral......The system s=could not find the file specified."

Can you please tell me how to proceed so that I don't cause any harm to either my computer or the Medisoft program? Thanks so much!

-Julia

Posted: **Tue May 10, 2016 11:49 am**

NM, I just saw Andrew's response to vickintx. Seems to be the same issue. Will try Andrew's suggestions & get back here if I don't have success. Thanks!

Posted: **Tue May 10, 2016 11:51 am**

Also I meant Revenue Management... not Medisoft Reports. Apologies.

Posted: **Tue May 10, 2016 6:34 pm**

I figured out how to restore an old ms19.dll version from my online backup. Just made that MozyPro monthly fee well worth it!! Once the old version was restored, Revenue Management sensed that it needed to update the file & all proceeded as normal. Thanks!

Free Medisoft Tech Help- Medisoft V26, Medisoft Clinical EHR & More- Courtesy Support Resource

Norton thinks Medisoft Revenue Management is a Trojan?

Norton thinks Medisoft Revenue Management is a Trojan?

Re: Norton thinks Medisoft Reports is a Trojan?

Re: Norton thinks Medisoft Reports is a Trojan?

Re: Norton thinks Medisoft Reports is a Trojan?