Printing & Freezing

Technical problems with Medisoft.
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khalidjackson
Posts: 3
Joined: Tue May 03, 2016 9:55 am

Printing & Freezing

Post by khalidjackson » Tue May 03, 2016 10:04 am

Hopefully I can get this one resolved.

We are using Office Hours Professional version 19.0.2.134.
It's a Windows 7 machine, with a USB connection to the printer.

We get frequent hangups when trying to print. I get the printing screen but nothing happens.
I have tested the printer and it works fine from any other application, and others also are printing from it (via ethernet cable).

If we make the mistake to run a backup while the printing is supposed to be happening, OHP freezes completely and closes down on us.

What can I do to get this fixed?

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Gavin Walker
Posts: 4625
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Location: Springfield, MO
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Re: Printing & Freezing

Post by Gavin Walker » Tue May 03, 2016 1:14 pm

Which report are you trying to print?
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

khalidjackson
Posts: 3
Joined: Tue May 03, 2016 9:55 am

Re: Printing & Freezing

Post by khalidjackson » Tue May 03, 2016 3:47 pm

I'm just trying to print a day schedule.

Andrew
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Joined: Tue Mar 19, 2013 3:24 pm
Location: Springfield, MO
Contact:

Re: Printing & Freezing

Post by Andrew » Tue May 03, 2016 4:15 pm

If you manually put in an appointment and it is outside the ranges you put in the system it can cause issues printing. In OH program options you put interval of 30 mins for example and then schedule a 15 min appointment this will cause issues with printing.
Andrew Analla
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788

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Gavin Walker
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Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Printing & Freezing

Post by Gavin Walker » Wed May 04, 2016 2:06 pm

First install Office Hours v19 service pack 1 and hot fix to see if that resolves any issues. If you also use Medisoft, use the link for Patient Accounting instead of just Office Hours.

khalidjackson
Posts: 3
Joined: Tue May 03, 2016 9:55 am

Re: Printing & Freezing

Post by khalidjackson » Fri May 13, 2016 8:08 am

I will try these suggestions w the customer today. thank you for your help.

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