Windows Update Causes Medisoft to Freeze

Technical problems with Medisoft.
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mbpros
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Windows Update Causes Medisoft to Freeze

Post by mbpros » Wed Apr 20, 2016 5:05 pm

The latest Windows update KB3147458 causes Medisoft to crash and not open...Each time I have to uninstall the update...I'm on Windows 10 Pro...and the computer is set to download updates but only install when I reboot. How can I prevent this update from installing and does Medisoft have any plans to fix this issue with a new Hot Fix??

Steve
Steven Zats
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Gavin Walker
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Re: Windows Update Causes Medisoft to Freeze

Post by Gavin Walker » Thu Apr 21, 2016 12:32 pm

Gavin Walker
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mbpros
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Re: Windows Update Causes Medisoft to Freeze

Post by mbpros » Thu Apr 21, 2016 12:37 pm

Yes, it's V20. I had already installed the V20 Hot Fix earlier this year...and that helped before...but this new Windows update just came out last week and again causes Medisoft to freeze.
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Gavin Walker
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Re: Windows Update Causes Medisoft to Freeze

Post by Gavin Walker » Thu Apr 28, 2016 10:08 am

Someone suggested stopping the Microsoft OneDrive service. Try killing it in Task Manager and see if Medisoft immediately finishes its startup.

mbpros
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Re: Windows Update Causes Medisoft to Freeze

Post by mbpros » Thu Apr 28, 2016 10:25 am

I actually don't use OneDrive...I did check and it is not on my Task Manager...and I also went to my Group Policy settings and disabled it...and then I downloaded and installed the update again...and still Medisoft froze. I assume McKesson won't do anything about this, but hopefully once the sale goes through eMds will quickly issue a Hot Fix.

Steve
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Re: Windows Update Causes Medisoft to Freeze

Post by Andrew » Thu Apr 28, 2016 10:30 am

Do you have any other programs running. I have noticed Skype seems to cause MS not to load as well recently. Also check to see if rundll32 is running in task manager.
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mbpros
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Re: Windows Update Causes Medisoft to Freeze

Post by mbpros » Thu Apr 28, 2016 10:32 am

I don't use Skype and do not have rundll32 running in task manager.
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Medical Billing Professionals

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