Modifying Custom Superbill in Mobile Causes App to Freeze

Technical problems with Medisoft.
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mbpros
Posts: 312
Joined: Fri Mar 11, 2011 6:59 pm

Modifying Custom Superbill in Mobile Causes App to Freeze

Post by mbpros » Thu Apr 07, 2016 6:15 am

I am creating a custom superbill in Mobile (V20)...I added a section and added a couple of procedures without a problem. But then when I tried adding some other procedure codes (and the codes DO exist in Medisoft!) it causes the app to freeze when I click DONE to save the code to that section. I have gotten out of the app and back in several times and the problem happens each time I try to add these codes.

Any thoughts?

Thanks,
Steve
Steven Zats
Medical Billing Professionals

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jupdegraff
Posts: 9
Joined: Tue Nov 29, 2011 9:37 am

Re: Modifying Custom Superbill in Mobile Causes App to Freeze

Post by jupdegraff » Fri Apr 22, 2016 2:36 pm

Hi Steve,

I've tried reproducing the issue you are having but I've not experienced the same. When you are in the mobile app on the custom superbill screen, go to settings and let me know what App. version you are on and the Service Version. Also are you on iPad or Android device?
Jim Updegraff
Network Administrator
MedTech Medical Management Systems

mbpros
Posts: 312
Joined: Fri Mar 11, 2011 6:59 pm

Re: Modifying Custom Superbill in Mobile Causes App to Freeze

Post by mbpros » Fri Apr 22, 2016 2:47 pm

I had the problem one day...but the next day things were fine. If it happens again, I will respond again with the App version and Service version.

Steve
Steven Zats
Medical Billing Professionals

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jupdegraff
Posts: 9
Joined: Tue Nov 29, 2011 9:37 am

Re: Modifying Custom Superbill in Mobile Causes App to Freeze

Post by jupdegraff » Fri Apr 22, 2016 3:24 pm

It could have been a problem that the file had been locked for use on your server but then later freed up. On the custom superbills they are stored on your data server at C:\Program Files (x86)\McKesson Mobile Api\SuperBills\.
Jim Updegraff
Network Administrator
MedTech Medical Management Systems

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