ERA ERROR

[EHCS]

Every Tricare and most Cigna (not all CIGNA) ERA's that we get from our clearing house errors out Medisoft and shuts down RM. All other ERA's are fine. Is this a clearing house issue or a Medisoft issue do you think??

[Gavin Walker]

It could be the clearinghouse. Who are you using? Make sure they are generating the files in ANSI 5010 format.

[EHCS]

we use capario (now owned by emdeon)

[EHCS]

Also the weird thing is I don't have this problem with any other practice (We bill for a few different practices).

[EHCS]

called capario/emdeon. the files look fine on there end and they are ansi 5010. The error I'm getting is an "inner exception" error and shuts down medisoft. do you know what would create an inner exception error?

[Gavin Walker]

Do you have it setup to auto-download the remittance files from Emdeon? It could be a difference in the Communications setup within Revenue Management. Also, is the Check for Updates process working? Emdeon replaced their JAR file a few months ago. Make sure you have the latest JAR and configuration changes from them.

[EHCS]

the era's download fine and apply fine and yes we update the JAR file a long time ago. All ERA's apply and download perfectly except Tricare and CIGNA....within one specific practice. All other practice the tricare and cigna eras don't have an issue and work perfectly. I can't figure out why one practice has an issue with only tricare and cigna era's when all other era's download and apply perfectly.