Medisoft Mobile Local Network Problems

Technical problems with Medisoft.
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mbpros
Posts: 312
Joined: Fri Mar 11, 2011 6:59 pm

Medisoft Mobile Local Network Problems

Post by mbpros » Fri Mar 11, 2016 9:18 am

For Medisoft Mobile I am having trouble getting the program to work if I'm connected to my local network. If I'm using wi-fi to connect to my "Home" network, then I cannot launch Mobile (it says Host is down). BUT if I use my phone's hotspot (so essentially I'm connecting remotely) then I have no problem launching Mobile.

So I guess it has to do with the settings but I would think Mobile would work locally. How do I get my "local" wi-fi network to be recognized so I can connect Mobile to my network?

Thanks,
Steve
Steven Zats
Medical Billing Professionals

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Medisoft Mobile Local Network Problems

Post by Gavin Walker » Fri Mar 11, 2016 9:31 am

My guess is it has to do with your router. It is not allowing you to access your server via external ip if you are on the local network. Some routers cannot be configured like this. The good news is McKesson is reworking the server for the mobile app so that it will work through virtually any firewall. This may come along on Medisoft version 21 though.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

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