Medisoft v20 Freezing on Claim Submission
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Medisoft v20 Freezing on Claim Submission
Advantage 11.10.0.24
Server: Windows Server 2012 R2
Clients: Windows 7 Professional SP1
Recently when submitting claims using Claims Management and Revenue Management after sending the claim the Claims Management window freezes and does not update the status of the claim. The mapa.exe application freezes, and can only be exited using Ctrl+Alt+Del. We are able to move to different windows, like Transaction Entry, and switch to a different database, but the application can't be actually closed.
This appears to be an issue across all databases, and only seems to be occurring on the client workstations, everything seems to be running and functioning normally if done on the server itself. I have checked file shares and firewall settings and those don't appear to be at issue at all. We have also attempted to fully uninstall ADS from the server and reinstalling, but that doesn't appear to have made a difference. We also fully uninstalled Medisoft from one of the clients and reinstalled to see if that would resolve the issues.
Any additional thoughts or suggestions would be appreciated! Thanks!
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Re: Medisoft v20 Freezing on Claim Submission
Support Team
MedTech Medical Management Systems
3058 S Delaware Ave
Springfield, MO 65804
Ph: 417.890.6777 | Fax: 417.890.6788
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Re: Medisoft v20 Freezing on Claim Submission
Thank you for your reply. I just tried uninstalling and reinstalling Medisoft (including Revenue Management) on our server and now it seems that the problem is also on the server now. We did apply the recent Hotfix that was put out to bring Medisoft up to v20.0.3.71 in hopes that that would help and that doesn't seem to have resolved the issue at all. We have ensured that all of the workstations are running the most up-to-date version of Revenue Management that is available through the update application, v3.1914.15293.382. One thing that I have noticed is that even after closing all of the Revenue Management windows there are two processes that seem to stay open on all workstations, reports.exe and RevenueManager.exe. I'm assuming that these may be the items that are causing the issues with the Claims Management window hanging. Just like mapa.exe, both of the processes tied to Revenue Management need to be force closed through the Task Manager to get them to go away.
After I uninstalled Medisoft and the other bundled applications I renamed the Medisoft folder to Medisoft.old to try get rid of it, but still keep it. I also ran a CCleaner scan to try clean up anything else that the program may have left behind to clean things up.
Any thoughts? Could it be a dysfunctional Revenue Management update? Thanks!
- Gavin Walker
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Re: Medisoft v20 Freezing on Claim Submission
Next, backup your data and then pack all data and rebuild all indexes in File -> File Maintenance to see if that fixes it.
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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Re: Medisoft v20 Freezing on Claim Submission
- Gavin Walker
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Re: Medisoft v20 Freezing on Claim Submission
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Re: Medisoft v20 Freezing on Claim Submission
I have no clue why this is happening. Either they are supposed to stay behind running but not interfere with updating RM - or - they are not supposed to stay behind running in the background after I exit both MS and RM.
Who knows?
- Gavin Walker
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Re: Medisoft v20 Freezing on Claim Submission
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Re: Medisoft v20 Freezing on Claim Submission
Steve
Medical Billing Professionals
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Re: Medisoft v20 Freezing on Claim Submission
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Re: Medisoft v20 Freezing on Claim Submission
Medical Billing Professionals