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Payor ID Missing/Invalid

Posted: Mon Jan 25, 2016 8:53 am
by workerbee
We always hold our claims for a few weeks in January so patients deductibles are more likely to be met already when we bill.

Today is the 1st time I've submitted claims in 2016 - had no problems at all in December, 2015.

Every single claim - Medicare, BC/BS, etc. is rejected for "Payor ID Missing Invalid".

Did something change in 2016 that I don't know about? Any help greatly appreciated!!

(Edit to add: We upgraded everything last summer so as far as I know I have the most current version of software, etc.)

Re: Payor ID Missing/Invalid

Posted: Mon Jan 25, 2016 10:07 am
by Andrew
Go in to your insurance and make sure in the EDI tab that the payer IDs are put in. If not you will need to put them in.

Re: Payor ID Missing/Invalid

Posted: Mon Jan 25, 2016 10:24 am
by workerbee
The payor ids are all there...the error message even list the payer id. e.g "Payor Id Missing/Invalid - MR028" (Medicare payor id). I tried pulling out just one claim and submitting it and I'm still getting the same error.

Re: Payor ID Missing/Invalid

Posted: Mon Jan 25, 2016 10:28 am
by workerbee
I called Emdeon....their servers are down. :(

Re: Payor ID Missing/Invalid

Posted: Wed Jan 27, 2016 9:09 am
by Andrew
Did they tell you an estimate for how long they will be.