Technical problems with Medisoft.
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kma2068
- Posts: 2
- Joined: Thu Oct 01, 2015 4:28 pm
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by kma2068 » Thu Oct 01, 2015 4:34 pm
We are using V 19. For our ICD 10 claims we cannot find how to fix Loop 2300 Segment HI to change the Dx Type Code from BK to ABK and BF to ABF. Any suggestions?
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Gavin Walker
- Posts: 4625
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
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Contact:
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by Gavin Walker » Thu Oct 01, 2015 11:59 pm
Yeah, three reasons I can think of that would cause this:
1. You are not using the proper v19 iGuide in Revenue Management.
2. Your ICD-10 codes are not setup right.
3. You did not configure the insurance for ICD-10 codes.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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kma2068
- Posts: 2
- Joined: Thu Oct 01, 2015 4:28 pm
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by kma2068 » Sun Oct 11, 2015 1:25 pm
We are not using revenue management. We send electronoically directly to Blue Cross of Idaho clearinghouse usinge a relay program from broyles software (no longer in business). We have our ins companies set to ICD10 w/ effect date 10/1/15. Our dx codes seem to be flowing correctly to our other clearinghouse(although they still accept print format from us & translate it to ANSI for us). Also, we just upgraded to V20 for Medisoft. Do you do a 1 x support fee if we need remote help to fix this 1 problem? For now Blue Cross is taking paper claims but I don't want to do this for any longer than necessary. Thanks