Reports not Working

LoriHuffmanDC · Post by **LoriHuffmanDC** » Fri Sep 18, 2015 10:08 am

I cannot access the reports. Every report access brings back "IReports.exe is not responding". Thank you.

Post by **Gavin Walker** » Mon Sep 21, 2015 8:50 pm

What version and service pack of Medisoft do you have? If you are on Medisoft v19, you need service pack 1 and the hot fix.

LoriHuffmanDC · Post by **LoriHuffmanDC** » Thu Sep 24, 2015 2:24 pm

thanks version 19 installed SP 1 Professional reports, pt accounting and appointment programs using the orange boxes would not let me use the blue link to these

hot fix would not let me use blue link on left click tried 3 times using right click then open but told Medisoft program could not be found verify Medisoft 19 has been installed this was after the other three went through reports not working yet

Post by **Gavin Walker** » Thu Sep 24, 2015 8:03 pm

Your anti-virus must be blocking the download then. Try disabling your anti-virus until you can get both the service pack 1 and hot fix installed.

LoriHuffmanDC · Post by **LoriHuffmanDC** » Sat Oct 24, 2015 2:24 pm

tried today with and without security
this time let me in with and without security but got the message "this medisoft directory could not be found. Please verify Medisoft 19 has been installed on this computer"

just for grins, tried to download appointment book tutorial and same thing.

Lori

Post by **Gavin Walker** » Tue Nov 03, 2015 3:06 pm

It sounds like your anti-virus has turned against Medisoft. Disable anti-virus scans in c:\Medisoft\Bin and C:\Medidata and then reinstall Medisoft v19 sp1 and then the hot fix again.