Edit the Insurance Carrier on the claim and go to the Options and Codes tab. Which Diagnosis Code Set do you have selected and what ICD-10 Effective Date do you have?
Make sure the claim isn't printing because of an overall requirement to generate a claim rather than that you are coding with ICD-9 codes. For example, edit the patient's case and make sure Cash Case isn't checked and then go to Transaction Entry and click Update All.
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