Medisoft 19 RM error on new installs
Posted: Thu Jan 16, 2014 9:53 am
We have discovered that on new installs of Medisoft 19 that Revenue Management will give the following Registry error when trying to launch.
"A Registry entry for Medisoft can not be found. Please install a valid version of Medisoft."
Through various test scenarios we have determined that the installer is failing to add the following key to the Registry:
HKCU\Software\Medisoft\Patient Accounting
This problem does not seem to occur on systems where a previous version of Medisoft was installed because the Registry key already exists from the previous installation.
To work around this issue this key can be exported from a working system and imported into the Registry of the user having the issue. Hopefully McKesson will address this issue to be fixed in a future Service Pack or HotFix.
For those that purchased Medisoft v19 from us and are running into this issue, you can get a .REG file to fix this from us for FREE. Others can get the .REG with a 1 month support agreement.
Regards,
"A Registry entry for Medisoft can not be found. Please install a valid version of Medisoft."
Through various test scenarios we have determined that the installer is failing to add the following key to the Registry:
HKCU\Software\Medisoft\Patient Accounting
This problem does not seem to occur on systems where a previous version of Medisoft was installed because the Registry key already exists from the previous installation.
To work around this issue this key can be exported from a working system and imported into the Registry of the user having the issue. Hopefully McKesson will address this issue to be fixed in a future Service Pack or HotFix.
For those that purchased Medisoft v19 from us and are running into this issue, you can get a .REG file to fix this from us for FREE. Others can get the .REG with a 1 month support agreement.
Regards,