error message???

Technical problems with Medisoft.
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billing1
Posts: 161
Joined: Fri Nov 18, 2011 8:03 am
Location: texas

error message???

Post by billing1 » Mon Feb 06, 2012 4:44 pm

i keep getting this error message and then it shuts down on me
Problem Event Name: APPCRASH
Application Name: MAPA.EXE
Application Version: 17.2.2.169
Application Timestamp: 2a425e19
Fault Module Name: StackHash_2f81
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c000041d
Exception Offset: 73534f0d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 2f81
Additional Information 2: 2f813e05861470abf06abf14d71674cd
Additional Information 3: 4adf
Additional Information 4: 4adf641d33bf25e94922f612e13c2710

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Gavin Walker
Posts: 4626
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: error message???

Post by Gavin Walker » Mon Feb 06, 2012 11:43 pm

Virus or spyware can cause application crashes. Try doing an update to your anti-virus and do a full system scan of your computer. If you need a good free anti-virus for Windows 7, try Microsoft Security Essentials. If you use Microsoft Security Essentials, be sure to exclude \Medisoft\ and \Medidata\ from your virus scans.

The other thing you can try is to turn off Data Execution Prevention (DEP) for Medisoft.

1. Open your Start menu and click Control Panel
2. Browse to “System Maintenance” then “System”
3. In the left panel, select “Advanced System Settings” from the available links
4. You should now see the System Properties Window, which will have three sections. The top section is labeled “Performance” and has a “Settings” button. Click this button.
5. Select the “Data Execution Prevention” tab.
6. Select the option which reads “Turn on DEP for all programs and services except those I select”
7. Use the “Browse” button to locate \Medisoft\Bin\MAPA.EXE for the application, and click Open to add it to your exceptions list.
8. Click Apply or OK to commit your changes.

billing1
Posts: 161
Joined: Fri Nov 18, 2011 8:03 am
Location: texas

Re: error message???

Post by billing1 » Tue Feb 07, 2012 5:01 pm

thanks gavin

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