Missing ERA from Relay Health
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- Posts: 204
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Missing ERA from Relay Health
I received payment for the missing ERA and also noted that subsequent ERAs were downloaded into my mailbox, except for this particular one. At one time, RH had a formatted Excel file that we just filled out and emailed it to them. Is that still the process? If so, would anyone have a copy of the file and the email address? If not, what is the way to notify them of the missing ERA w/o sitting on hold for over an hour with their support desk?
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- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Missing ERA from Relay Health
If you do not have the option Support and Audit Tools, then you will need to contact your RelayHealth reseller or RelayHealth directly to have them requeue your remit. You'll need to provide enough information for them to find it such as check date, payer id, and amount.
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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- Posts: 204
- Joined: Tue Feb 22, 2011 1:00 pm
Re: Missing ERA from Relay Health
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- Posts: 204
- Joined: Tue Feb 22, 2011 1:00 pm
Re: Missing ERA from Relay Health
I found an hdd I had kept since 2007 and thought about the chances the ERA Repost request Excel file might be somewhere in there. I connected it to my PC and - sure enough! - there it was! Actually about 6 of them! So I was able to re-use them to submit a repost of my current missing ERA, sent it off, and got my acknowledgment from McKesson!
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Re: Missing ERA from Relay Health
BTW, I've learned NOT to contact my local vendor for anything. They charge for everything they attempt to help me with, even though I've never requested help for anything other than for problems created solely by Medisoft or RH. Even the change over to 5010 in my v17, which took me all of about 20 seconds to click thru after starting RevMgr, the vendre wanted to charge me $200 - for 20 seconds worth of work!Gavin Walker wrote:If you do not have the option Support and Audit Tools, then you will need to contact your RelayHealth reseller or RelayHealth directly to have them requeue your remit. You'll need to provide enough information for them to find it such as check date, payer id, and amount.
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- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Missing ERA from Relay Health
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- Posts: 204
- Joined: Tue Feb 22, 2011 1:00 pm
Re: Missing ERA from Relay Health
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- Posts: 204
- Joined: Tue Feb 22, 2011 1:00 pm
Re: Missing ERA from Relay Health
So, you still have to call them to have them re-post missing ERA's. You'd think they would save themselves a lot of time by following up on the Excel re-post file, instead of having customers call to request the re-post, which is what the support guy had to do when I finally got thru to them yesterday. All he did was read my Excel file in their bin and had it re-posted while we were on the phone.
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- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact: