Mapa.exe error

Technical problems with Medisoft.
eyera3
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Mapa.exe error

Post by eyera3 » Thu Oct 06, 2011 4:24 pm

Hello,
we get a "Mapa.exe has encountered an error and needs to close" error when we print billing statements. windows XP SP3. Network attached HP laserjet. WEe also go the error on USB atached printer. (same printer)
Any ideas on cause/solution to this?
TIA

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Gavin Walker
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Re: Mapa.exe error

Post by Gavin Walker » Thu Oct 06, 2011 4:37 pm

Try turning off Bidirectional Support in your Printer Driver settings. This will disable the out of ink warning, but it messes with Medisoft.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777

eyera3
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Re: Mapa.exe error

Post by eyera3 » Thu Oct 06, 2011 4:42 pm

so what new problem will disabling bi-directional messages creat ein Medasoft?
I'm trying to eliminate issues, not create new ones.
Thanks fro the quick reply.

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Gavin Walker
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Re: Mapa.exe error

Post by Gavin Walker » Thu Oct 06, 2011 4:43 pm

It doesn't create issues in Medisoft, it solves them. That is why I suggested it. :D

eyera3
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Re: Mapa.exe error

Post by eyera3 » Thu Oct 06, 2011 4:45 pm

Sorry, you said it messes with medasoft. what did that mean?

eyera3
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Re: Mapa.exe error

Post by eyera3 » Thu Oct 06, 2011 5:17 pm

Thanks for the quick reply. Seems to be doing better.
Cheers

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Gavin Walker
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Re: Mapa.exe error

Post by Gavin Walker » Thu Oct 06, 2011 8:35 pm

Sorry, I meant to say Bidirectional Communication can mess with Medisoft. Not sure why, but some printer drivers cause this issue.

eyera3
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Re: Mapa.exe error

Post by eyera3 » Thu Oct 06, 2011 9:06 pm

That makes more sende. Thank you, it seems to have fixe d it. Now do you have advice for fixing long load times since we updated to ver 17? The system is on a gigabyte network, all drivers are new and firmware updated on switches...

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Gavin Walker
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Re: Mapa.exe error

Post by Gavin Walker » Sun Oct 09, 2011 3:50 pm

Try this:

Start Internet Explorer and go to Tools -> Internet Options -> Connections -> LAN Settings and make sure Automatically Detect Settings is unchecked.

speyecare
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Re: Mapa.exe error

Post by speyecare » Fri Jun 22, 2012 12:16 pm

i have the same problem when i try to print claims, first it gives me error 4004: Advantage Expression Engine evaluator stack overflow, then when i press ok it gives me the Mapa. exe error and closes the system for good. I did try to turn off the bidirectional support but no luck. please help

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Gavin Walker
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Re: Mapa.exe error

Post by Gavin Walker » Fri Jun 22, 2012 1:50 pm

What version of Medisoft and did you just upgrade? Your provider IDs grid(s) may need to be setup.

speyecare
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Re: Mapa.exe error

Post by speyecare » Fri Jun 22, 2012 2:26 pm

WE ARE ON V17 SP2. WE ACTUALLY CHANGED THE COMPUTER

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Gavin Walker
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Re: Mapa.exe error

Post by Gavin Walker » Fri Jun 22, 2012 7:48 pm

Hmm, do you get the error on your old computer?

aal34
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Re: Mapa.exe error

Post by aal34 » Sat Feb 16, 2013 10:21 am

Hi, I received the same mapa.exe crash error and resolved it by turning off bi directional support on the printer. I wanted say thanks and provide some additional details for anyone else. This problem would only occur when we printed statements directly to printer. The problem did not crash when we printed to screen first, then printer. Also, it did not crash when printing the ledger.

Computer: windows 7 64bit os on dell pc, with ssd
Medisoft: version 12. Running in xp3 compatibility mode.
Printer: hp 2055dp network printer.
Driver: hp universal driver pcl5 and pcl6

What worked:
Connect the printer directly to the pc via USB.
On the printer driver, disable the Bi directional support. Google if you don't know how to do this,
Save, restart computer.
If this doesn't work, completely remove the printer and let windows automatically re install the printer. Then disable bu directional support.
I noticed that the low ink or low paper pop up stopped. This should be expected.
Medisoft works fine in windows 7 64 bit. No other issues.

What did not work:
Printing via network printer worked, but mapa.exe still crashed Even with bi directional support turned off. The low toner pop up still occurred. I tried both pcl5 and PCl6 drivers. I did not know how to disable the low toner pop up when printing over network. If anyone knows, please let me know.

Hope this helps someone

A

jpl
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Re: Mapa.exe error

Post by jpl » Sun May 19, 2013 5:14 pm

Hi, whenever I try to print a statement, I get the error Access violation at address 00CB9691 in module 'MAPA.EXE.' Read of address 0000034D. I am using medisoft v. 17.3.3.437. Overall everything seems to be fine. How can I correct this error from showing, because I need to close and open medisoft just to print another page, because I only print the pages that I need from the statement.

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