Name spacing removed in claim
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- Posts: 7
- Joined: Tue Jan 10, 2012 2:40 pm
Name spacing removed in claim
Our patient's last name is ST ROMAIN. This is exactly how it appears on the insurance card and how we have it entered in patient information. When the claim reaches the clearinghouse, the spacing is removed- STROMAIN. The insurance company rejects the claim at the clearinghouse level because it does not recognize the name. We tried submitting with extra spacing between the T and R - the spacing is always removed. We tried it with a period - ST. ROMAIN - but the claim is received as ST.ROMAIN and rejected. Paper claims do the same thing. This insurance company is super picky about spelling apparently because others with spacing removed went through fine. Any ideas?
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Name spacing removed in claim
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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- Posts: 7
- Joined: Tue Jan 10, 2012 2:40 pm
Re: Name spacing removed in claim
I spoke with a representative from Blue Cross. Because the claim is being rejected at the clearinghouse, they can't evaluate the situation. The rep suggested that we file a paper claim. If it gets rejected, they can take a look at it.
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Name spacing removed in claim
- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact: