Name spacing removed in claim
Posted: Wed Aug 27, 2014 11:29 am
Using Medisoft v19 SP1 - Revenue Management for claims - MD On-Line clearinghouse.
Our patient's last name is ST ROMAIN. This is exactly how it appears on the insurance card and how we have it entered in patient information. When the claim reaches the clearinghouse, the spacing is removed- STROMAIN. The insurance company rejects the claim at the clearinghouse level because it does not recognize the name. We tried submitting with extra spacing between the T and R - the spacing is always removed. We tried it with a period - ST. ROMAIN - but the claim is received as ST.ROMAIN and rejected. Paper claims do the same thing. This insurance company is super picky about spelling apparently because others with spacing removed went through fine. Any ideas?
Our patient's last name is ST ROMAIN. This is exactly how it appears on the insurance card and how we have it entered in patient information. When the claim reaches the clearinghouse, the spacing is removed- STROMAIN. The insurance company rejects the claim at the clearinghouse level because it does not recognize the name. We tried submitting with extra spacing between the T and R - the spacing is always removed. We tried it with a period - ST. ROMAIN - but the claim is received as ST.ROMAIN and rejected. Paper claims do the same thing. This insurance company is super picky about spelling apparently because others with spacing removed went through fine. Any ideas?