Free Medisoft Support & Other - Courtesy Support Resource

For prospective & existing Walker Tek Solutions' clients. (Remember me for upgrades ~ Gavin)
It is currently Thu Jan 18, 2018 6:34 am

All times are UTC-05:00




Post new topic  Reply to topic  [ 4 posts ] 
Author Message
 Post subject: Another IG error!
PostPosted: Fri Mar 11, 2011 12:54 pm 
Offline

Joined: Tue Feb 22, 2011 1:00 pm
Posts: 183
Probably related to the other IG error I posted earlier, I tried to submit a new claim following the download of an updated RM module and got an error telling me it "could not find the IG table." No claims could be processed.

Any ideas?


Top
   
 Post subject: Re: Another IG error!
PostPosted: Fri Mar 11, 2011 12:56 pm 
Offline

Joined: Tue Feb 22, 2011 1:00 pm
Posts: 183
i should have said the error read: "Can't locate the IG for Relay Health!" (my clearinghouse)


Top
   
 Post subject: Re: Another IG error!
PostPosted: Fri Mar 11, 2011 4:33 pm 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
Not sure on this. My guess is either the report is wrong or the IG is wrong. We would need to work directly with you on this to figure it out.

_________________
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777


Top
   
 Post subject: Re: Another IG error!
PostPosted: Sat Mar 12, 2011 6:09 am 
Offline

Joined: Tue Feb 22, 2011 1:00 pm
Posts: 183
Well, I took the easy way out and restored my latest backup data file, so I was able to return to baseline and pick up from where I was before the RM download that did the damage. Still, it's clear that 'accepting' the automatic download of RM within Medisoft does tend to wreak havoc, as you pointed out. It's better to update it outside MS.

Finally, to all you children out there: This is why it's important to backup often :)

.


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 4 posts ] 

All times are UTC-05:00


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Limited