Medicare payment deposited into acct but remit never came through to mailbox

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prosete
Posts: 204
Joined: Tue Feb 22, 2011 1:00 pm

Medicare payment deposited into acct but remit never came through to mailbox

Post by prosete » Wed Jan 24, 2018 3:48 pm

I noticed a specific Medicare payment was deposited into the acct designated to receive EDI transfers from them but its corresponding remittance never appeared on either Connect Center or Collaboration Compass before or after the transaction date. Similarly, it also never came through my Medisoft Revenue Mgr reports download. So, I cannot even re-queue it into my mailbox since it isn't anywhere to be found. Are there any other work arounds I'm missing that I can try so I can keep the bookkeeping straight?

Paul Rosete

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Medicare payment deposited into acct but remit never came through to mailbox

Post by Gavin Walker » Thu Jan 25, 2018 11:45 pm

Hi Paul. We need to make a configuration change for your RelayHealth clearinghouse. A technician will be in touch.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

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