Free Medisoft Support & Other - Courtesy Support Resource

For prospective & existing Walker Tek Solutions' clients. (Remember me for upgrades ~ Gavin)
It is currently Wed Jan 17, 2018 10:42 pm

All times are UTC-05:00




Post new topic  Reply to topic  [ 6 posts ] 
Author Message
 Post subject: Revenue mnagement error
PostPosted: Mon Dec 05, 2016 1:48 pm 
Offline

Joined: Tue Aug 26, 2014 8:26 am
Posts: 27
Hey,

I have recently uninstalled and reinstalled Medisoft (both V 19) on my system and since then I am unable to send claims and not able to receive remits or reports. It gives an error message. "secure file transfer client IO exception client exited with 74" Please shelp.


Thanks in advance,

Jason M


Top
   
PostPosted: Mon Dec 05, 2016 4:32 pm 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
Are you submitting claims through RelayHealth? If so, then you need to get with your ReleayHealth VAR about updating a security certificate on your computer and then re-submitting your claims since 11/10/2016.

_________________
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777


Top
   
PostPosted: Tue Dec 06, 2016 7:26 am 
Offline

Joined: Tue Aug 26, 2014 8:26 am
Posts: 27
Hey,

We submit claims thru Capario (change healthcare) and the jar file is updated as well.


Thanks,

Jason M


Top
   
PostPosted: Tue Dec 06, 2016 5:04 pm 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
Change Healthcare required a change to the URL as well. Did you change :lol: that?


Top
   
PostPosted: Thu Dec 08, 2016 11:41 am 
Offline

Joined: Tue Aug 26, 2014 8:26 am
Posts: 27
Gavin,
yes we did change it as per their requirement.


thanks,

JM


Top
   
PostPosted: Fri Dec 09, 2016 3:29 pm 
Offline
User avatar

Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4003
Location: Springfield, MO
This could mean your firewall is blocking the connection to Change Healthcare's server on port 1023.

_________________
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777


Top
   
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 6 posts ] 

All times are UTC-05:00


Who is online

Users browsing this forum: No registered users and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Limited