Revenue mnagement error

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ehc2010
Posts: 27
Joined: Tue Aug 26, 2014 8:26 am

Revenue mnagement error

Post by ehc2010 » Mon Dec 05, 2016 1:48 pm

Hey,

I have recently uninstalled and reinstalled Medisoft (both V 19) on my system and since then I am unable to send claims and not able to receive remits or reports. It gives an error message. "secure file transfer client IO exception client exited with 74" Please shelp.


Thanks in advance,

Jason M

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Gavin Walker
Posts: 4193
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Revenue mnagement error

Post by Gavin Walker » Mon Dec 05, 2016 4:32 pm

Are you submitting claims through RelayHealth? If so, then you need to get with your ReleayHealth VAR about updating a security certificate on your computer and then re-submitting your claims since 11/10/2016.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

ehc2010
Posts: 27
Joined: Tue Aug 26, 2014 8:26 am

Re: Revenue mnagement error

Post by ehc2010 » Tue Dec 06, 2016 7:26 am

Hey,

We submit claims thru Capario (change healthcare) and the jar file is updated as well.


Thanks,

Jason M

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Gavin Walker
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Location: Springfield, MO
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Re: Revenue mnagement error

Post by Gavin Walker » Tue Dec 06, 2016 5:04 pm

Change Healthcare required a change to the URL as well. Did you change :lol: that?

ehc2010
Posts: 27
Joined: Tue Aug 26, 2014 8:26 am

Re: Revenue mnagement error

Post by ehc2010 » Thu Dec 08, 2016 11:41 am

Gavin,
yes we did change it as per their requirement.


thanks,

JM

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Gavin Walker
Posts: 4193
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: Revenue mnagement error

Post by Gavin Walker » Fri Dec 09, 2016 3:29 pm

This could mean your firewall is blocking the connection to Change Healthcare's server on port 1023.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

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