Invalid Floating Point while posting patient payments

mwmed · Post by **mwmed** » Sun Jan 02, 2011 11:18 pm

Keep experiencing IFP errors when posting patient payments in Medisoft
V14 SP2

I've tracked the problems to invalid Office hours appointments.

The invalid appointments are randomly missing:
Status (null)
Date created (null)
Provider (null)
User (null)

They appear to be caused when users copy/paste appts.

Have you seen this problem before?

Post by **Gavin Walker** » Mon Jan 03, 2011 10:09 am

No, I have not, but it is something to keep in mind.

In the past, I have recommended running C:\Medisoft\bin\MediUtils.exe -> Repair Payment References

This creates a FixPax.log file in the BIN folder. Scan the .log file for any missing procedure or payment codes and recreate them in Medisoft.

We also recommend turning off all Account Alerts in Medisoft Program Options. These have been known to adversely affect the performance of Office Hours.

In Deposit Entry, uncheck the options Alert When Claims are Done and Alert When Statements are Done. The messages tend to slow the payment processing and can cause the program to appear frozen when the message pops behind the main Medisoft window.

mwmed · Post by **mwmed** » Mon Jan 03, 2011 3:22 pm

Thanks, Gavin
I 'll perfrom those tasks and let you know what I find

mwmed · Post by **mwmed** » Wed Jan 05, 2011 9:18 am

Follow-up on IFP Errors

Davin

I was going to run the Medutil/Fix Payment Reference utility but in looking at the MWPAX table there are many payment & adjustment records without a "Who Paid" code in them.

Someone told me once that the missing "Who Paid's" could screw up the payment reference fix as well cause major problems with the Guarantor & Ins 1-3 Amount Paid, Adjustment Amount, etc. if you run the Recalculated Balance utility.

Do you know any way to restore the "Who Paid's" in MWPAX?

Post by **Gavin Walker** » Wed Jan 05, 2011 10:33 am

I would run the utility to see what it fixes. Otherwise, I would have to take a look at your data to see if I could write a SQL script to fix the Who Paid column. It could probably be figured by linking back to the deposit record if it hasn't been deleted. We charge $200 for a data repair.