Update for Version 12: Knowledge Base Article 131480
Update for Version 11: Knowledge Base Article 131481
Your feedback is important to us. Please send your comments or feedback specific to your use of the beta software.
\"What about Version 10?\"
Dial-up customers using Medisoft Version 10 will need to upgrade to the latest version of Medisoft in order to continue receiving ERA files. (Or switch to broadband.)
\"What about Broadband?\"
Broadband customers were not affected by this change.
\"Can I still move to broadband?\"
Yes! If you have been using Phoenix dial-up and prefer not to use a beta module, you have the option of switching to broadband. This change will require up to 24 hours to take effect.
\"What if I install this module and find that I am missing some ERA files?\" or \"What if I have been on broadband and a few random files are missing?\"
Please email your requests for missing ERA files. All ERA repost requests must include the following information:
- Payer ID
Client/Site ID
Provider or Clinic Name
Provider or Group ID
TID
EFT #
Date
Amount
SSN needs to be available upon request if you are enrolled under your SSN.