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Hyphenated Last Name

http://www.walkerteksolutions.com/forum/viewtopic.php?f=3&t=4727

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Hyphenated Last Name

Posted: Wed Jan 25, 2023 2:44 pm
by mbpros
I have a patient who has a hyphenated last name. Medisoft strips out the hyphen (for example, Smith-Jones becomes SmithJones)...and that is causing the payer to reject the claims. They want the hyphen in the name or they will continue to reject. What can I do to ensure that Medisoft does not strip out the hyphen and lists the last name exactly as I enter in Medisoft?

Steve

Re: Hyphenated Last Name

Posted: Fri Jan 27, 2023 5:31 pm
by Gavin Walker
Hi Steve, try changing the payer type to Medicare and see if that helps.
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