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How to reset Practice Analysis Report processes?
Posted: Wed Oct 26, 2022 11:49 pm
by MaraTLand
Dear Gavin,
We were having trouble with our Practice Analysis Reports taking a VERY LONG TIME to run (like 8 -10 hours) and you provided our IT guy (Matt) with an easy way to fix this. It was sometime between 01/2022 and 04/2022. Unfortunately, he can't find his notes and can't log into your support portal anymore.
Can you please provide us with these instructions again?
Thanks,
Mara
Re: How to reset Practice Analysis Report processes?
Posted: Wed Nov 02, 2022 8:42 am
by Gavin Walker
Mara, what version of Medisoft do you have? Go to Help > About Medisoft to see your version.
Re: How to reset Practice Analysis Report processes?
Posted: Wed Nov 02, 2022 5:35 pm
by MaraTLand
Dear Gavin,
We are on V26.0.2.66.
Marlene
Re: How to reset Practice Analysis Report processes?
Posted: Thu Nov 03, 2022 8:24 am
by Gavin Walker
Either you have a very large database or a very slow server. It normally doesn't take that long. You should have your Medisoft reseller look into that.
Re: How to reset Practice Analysis Report processes?
Posted: Mon Nov 07, 2022 5:15 pm
by MaraTLand
At that time, you were working with my IT guy to get v26 installed and he mentioned that our reports were taking 8-10 hours to process. He remembers that you had him open a file and delete out the logs that were slowing down processing speeds. Our reports went from 8 hours to about 3 seconds! Ring any bells?
Our reports are taking about a minute now and we want to stay on top of this to keep things running efficiently. ~M
Re: How to reset Practice Analysis Report processes?
Posted: Tue Nov 08, 2022 2:43 pm
by Gavin Walker
Now that you are on Medisoft v26, you won't have this issue anymore. That was a bug in Medisoft v19 that required the service pack and hot-fix to correct.