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Unable to open Medisoft

Posted: Mon Jul 31, 2017 11:26 am
by shaafeyecenter
When I click on the Medisoft Icon, it goes straight to the Medisoft Network Professional Box and stays on that screen. It never prompts me to login. How do I fix?

Re: Unable to open Medisoft

Posted: Mon Jul 31, 2017 11:49 am
by Gavin Walker
What version and service pack of Medisoft do you have and what version of Windows? There could be another program running that is preventing the startup of Medisoft. Try closing all programs 1 by 1 including any programs in the Windows System Tray. If you close the culprit, then Medisoft will immediately finish starting.

Re: Unable to open Medisoft

Posted: Mon Jul 31, 2017 11:53 am
by shaafeyecenter
W have windows 10 pro with service pack version 20.

Re: Unable to open Medisoft

Posted: Mon Jul 31, 2017 12:03 pm
by shaafeyecenter
I have also shut everything down and restarted and still no luck.

Re: Unable to open Medisoft

Posted: Tue Aug 01, 2017 8:04 am
by Gavin Walker
Try disabling your anti-virus and see if that helps. Otherwise, you'll probably need to work with your Medisoft VAR to figure this one out. There are just too many programs that can interfere with the startup of Medisoft. You might also search this forum. We have covered a lot of different scenarios here.

Re: Unable to open Medisoft

Posted: Tue Aug 22, 2017 6:12 pm
by mbpros
One of the recent Windows updates causes Medisoft to freeze. I actually uninstalled that update and now have no problem opening Medisoft. I believe it is Windows KB4035631 update that caused the problem. Since then I have installed V21 Service Pack 2 so I do not know if that fixes the issue. If not, eMDs should quickly come out with a fix for this issue with the Windows update.

Steve