Unable to open Medisoft

Posts related Medisoft software.
Post Reply
shaafeyecenter
Posts: 11
Joined: Wed Jul 23, 2014 4:13 pm

Unable to open Medisoft

Post by shaafeyecenter » Mon Jul 31, 2017 11:26 am

When I click on the Medisoft Icon, it goes straight to the Medisoft Network Professional Box and stays on that screen. It never prompts me to login. How do I fix?

User avatar
Gavin Walker
Posts: 4177
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: Unable to open Medisoft

Post by Gavin Walker » Mon Jul 31, 2017 11:49 am

What version and service pack of Medisoft do you have and what version of Windows? There could be another program running that is preventing the startup of Medisoft. Try closing all programs 1 by 1 including any programs in the Windows System Tray. If you close the culprit, then Medisoft will immediately finish starting.
Gavin Walker
Walker Tek Solutions, LLC
866-890-6777
417-890-6777

shaafeyecenter
Posts: 11
Joined: Wed Jul 23, 2014 4:13 pm

Re: Unable to open Medisoft

Post by shaafeyecenter » Mon Jul 31, 2017 11:53 am

W have windows 10 pro with service pack version 20.

shaafeyecenter
Posts: 11
Joined: Wed Jul 23, 2014 4:13 pm

Re: Unable to open Medisoft

Post by shaafeyecenter » Mon Jul 31, 2017 12:03 pm

I have also shut everything down and restarted and still no luck.

User avatar
Gavin Walker
Posts: 4177
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: Unable to open Medisoft

Post by Gavin Walker » Tue Aug 01, 2017 8:04 am

Try disabling your anti-virus and see if that helps. Otherwise, you'll probably need to work with your Medisoft VAR to figure this one out. There are just too many programs that can interfere with the startup of Medisoft. You might also search this forum. We have covered a lot of different scenarios here.

mbpros
Posts: 249
Joined: Fri Mar 11, 2011 6:59 pm

Re: Unable to open Medisoft

Post by mbpros » Tue Aug 22, 2017 6:12 pm

One of the recent Windows updates causes Medisoft to freeze. I actually uninstalled that update and now have no problem opening Medisoft. I believe it is Windows KB4035631 update that caused the problem. Since then I have installed V21 Service Pack 2 so I do not know if that fixes the issue. If not, eMDs should quickly come out with a fix for this issue with the Windows update.

Steve
Steven Zats
Medical Billing Professionals

Post Reply