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 Post subject: Unable to open Medisoft
PostPosted: Mon Jul 31, 2017 11:26 am 
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Joined: Wed Jul 23, 2014 4:13 pm
Posts: 9
When I click on the Medisoft Icon, it goes straight to the Medisoft Network Professional Box and stays on that screen. It never prompts me to login. How do I fix?


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PostPosted: Mon Jul 31, 2017 11:49 am 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4011
Location: Springfield, MO
What version and service pack of Medisoft do you have and what version of Windows? There could be another program running that is preventing the startup of Medisoft. Try closing all programs 1 by 1 including any programs in the Windows System Tray. If you close the culprit, then Medisoft will immediately finish starting.

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Gavin Walker
Walker Tek Solutions, LLC
417-890-6777


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PostPosted: Mon Jul 31, 2017 11:53 am 
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Joined: Wed Jul 23, 2014 4:13 pm
Posts: 9
W have windows 10 pro with service pack version 20.


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PostPosted: Mon Jul 31, 2017 12:03 pm 
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Joined: Wed Jul 23, 2014 4:13 pm
Posts: 9
I have also shut everything down and restarted and still no luck.


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PostPosted: Tue Aug 01, 2017 8:04 am 
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Joined: Wed Apr 04, 2007 10:11 pm
Posts: 4011
Location: Springfield, MO
Try disabling your anti-virus and see if that helps. Otherwise, you'll probably need to work with your Medisoft VAR to figure this one out. There are just too many programs that can interfere with the startup of Medisoft. You might also search this forum. We have covered a lot of different scenarios here.


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PostPosted: Tue Aug 22, 2017 6:12 pm 
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Joined: Fri Mar 11, 2011 6:59 pm
Posts: 222
One of the recent Windows updates causes Medisoft to freeze. I actually uninstalled that update and now have no problem opening Medisoft. I believe it is Windows KB4035631 update that caused the problem. Since then I have installed V21 Service Pack 2 so I do not know if that fixes the issue. If not, eMDs should quickly come out with a fix for this issue with the Windows update.

Steve

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Steven Zats
Medical Billing Professionals


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