Patient Name Change
Posted: Wed Oct 26, 2016 11:37 am
A patient in our practice got married and changed her last name.
The Chart ID is still based on her maiden name, and the claim entry person doesn't always remember the chart ID, which now points to the married name. Normally this would not be a big issue, but we have some recurring patient appointments spanning many moons.
I suppose I can change the patient ID in Power Tools, but then we lose the old Chart ID for good. Any suggestions appreciated.
The Chart ID is still based on her maiden name, and the claim entry person doesn't always remember the chart ID, which now points to the married name. Normally this would not be a big issue, but we have some recurring patient appointments spanning many moons.
I suppose I can change the patient ID in Power Tools, but then we lose the old Chart ID for good. Any suggestions appreciated.