Revenue Management and Eligibility Verification Issue

Posts related Medisoft software.
Post Reply
ProCareSabrina
Posts: 57
Joined: Thu Dec 03, 2015 7:36 pm

Revenue Management and Eligibility Verification Issue

Post by ProCareSabrina » Mon Jan 18, 2016 11:40 am

Not sure if this is a general or software question....but,

I use Medisoft v.19. We use the Eligibility Verification Button within our Case Windows in Medisoft.
Recently, however, when we run the verification, the pop up windows start bringing up all of our ERA files, asking if we want to post them now. I do not know if they are pending for our billing teams perusal or if they are running reports there and now, but that our front desk staff that run eligibility are not equipped to post ERA files at that time. It gets them caught in a loop until all ERA files are accounted for for that day.

How can this be avoided.

WE did recently update our url and JAR.file - I don't know if that has anything to do with it. This has also happened to us in the past, but it was so long ago, I am unsure of what was done to stop this issue, or if it worked itself out.

Please help!

Post Reply