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General questions

Posted: Fri Oct 23, 2015 4:12 pm
by ShelfB
I was just wondering a couple of things regarding Office Hours
1. Is there any way to be able to look up a patient by their first name or by their phone number?
2. I am currently using a custom designed sheet to print the patient superbill or face sheet as it may also be called and the process to print it is crazy. Is there any way to be able to print this sheet from the appointment grid?

Thanks, Michelle

Re: General questions

Posted: Fri Oct 23, 2015 6:15 pm
by Gavin Walker
Hi Michelle. 1. Yes. Click the Search Button next to the drop-down button where you type the Chart Number.
2. Right-click on the appointment and select Superbill.

Re: General questions

Posted: Mon Oct 26, 2015 3:16 pm
by KarthikV
Getting error message in RM - MIssing information element - Info is missing or invalid for submitor organization name or last name in claim. #214 source - script - using the fields receiver info , submitter name field billing service info,practice name field , receiver info, userbilling service field _ANSI ref=1000a_nm1_nm10.... why are we getting this error ???

Re: General questions

Posted: Mon Oct 26, 2015 3:56 pm
by Gavin Walker
KarthikV, it sounds like you are just getting started setting up Revenue Management. I can send you instructions to set it up yourself for RelayHeatlh (you must get the companion guide from your clearinghouse and enter THEIR information), or you can purchase a Revenue Management setup from our shopping cart for your first practice, or you can search our forum to get answers to most of your questions.

Private message me your email address for the Rev. Mgmt. manual.