Payment Application - Weird Issue!
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- Posts: 155
- Joined: Sat Oct 11, 2014 11:40 am
- Location: Boston, MA
Payment Application - Weird Issue!
We have a patient who paid $60. The Deposit List (money bag) correctly says he paid 10 and unapplied amount is 0 (line is grayed out as well). The Deposit Details for the line says UNapplied amount is $60.
On the transaction screen for this patient, it says UNapplied amount is $60 for this patient (in red), AND we are able to apply it towards a transaction on that day and the unapplied amount drops to 0, the red highlight disappears.
During the entire process, the deposit list stays at "unapplied amount" of $0. See the attached screen shot.
I am stumped why this is happening. Running Fix Payment References under MedUtils does not help.
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- Payment Screens
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- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact:
Re: Payment Application - Weird Issue!
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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- Posts: 155
- Joined: Sat Oct 11, 2014 11:40 am
- Location: Boston, MA
Re: Payment Application - Weird Issue!
It gets worse, the software allowed me to apply the $60 from the transactions to an actual claim line and the unapplied amount went to $0 here. However, nothing else changed in the deposit screens. And, I just discovered that on the Deposit screen for the patient, I can arbitrarily change the unapplied amount. I am so confused...
[attachment=0]Deposit-2.png[/attachment]
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- Gavin Walker
- Posts: 4626
- Joined: Wed Apr 04, 2007 10:11 pm
- Location: Springfield, MO
- Contact: