Unprocessed EMR Charges Error

Posts related Medisoft software.
Post Reply
leevee03
Posts: 4
Joined: Sun Sep 20, 2015 9:16 pm

Unprocessed EMR Charges Error

Post by leevee03 » Tue Sep 22, 2015 8:45 am

I recently received the following error when trying to get to my unprocessed EMR charges:

"QueryChkTrans: Error 7200: AQE Error: State = HY000; Native Error = 7207;[iAnywhere Solutions][AdvantageSQL][ASA] Error 7207: Unexpected error from Advantage Server Agent. Check Advantage error log for details. Table name: mwutc"

The only recent change I've made to the system is to change the McKesson MSL Mobile API Server to a manual start instead of an automatic start.

I'm able to access other areas of Meditech like Claims Management. It seems I only get this error when accessing Unprocessed EMR Charges?

User avatar
Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: Unprocessed EMR Charges Error

Post by Gavin Walker » Tue Sep 22, 2015 6:24 pm

This can be caused by your anti-virus. Exclude from anti-virus scanning the following folders on all computers:

Medisoft\Bin
\\<server name>\MediData (or the share name you are using for the Medisoft Root Data folder)

and on the server add and exclusion for ADS.EXE for anti-virus scanning and allow ADS.EXE in the firewall.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

leevee03
Posts: 4
Joined: Sun Sep 20, 2015 9:16 pm

Re: Unprocessed EMR Charges Error

Post by leevee03 » Thu Sep 24, 2015 7:11 am

We don't have anti-virus installed. Unprocessed EMR Charges was working previously would changing the McKesson MSL Mobile API Server to a manual start or changing the port setting have affected it?

User avatar
Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
Contact:

Re: Unprocessed EMR Charges Error

Post by Gavin Walker » Thu Sep 24, 2015 8:10 pm

This is sounding like a data repair. If your idea doesn't work, we would charge $300 since it sounds like you are on Medisoft v18 or higher. Private message me your office name and address and I'll send over a quote for this.

Post Reply