product installation
Posted: Wed Mar 11, 2015 5:51 pm
Hello Mr. Walker, my question and concerns to you are that I had some challenges getting through your system to install the version 20 that I purchased from your company. Perhaps Amber could fill you in on that, by the way she's very polite and helpful. I deleted the version 19 however saved a copy of my metadata. I had never put any information into the actual meta-soft program due to concerns of the data being corrupted as there were many glitches in the office hours program. My hopes were that the version 20 would be stable and would allow me to have the confidence necessary to put it into practice here at the office, in the meanwhile I have been using a billing service.
I had contacted med tech several times to get help as your email stated you find to be important.
" Please allow me to make an important distinction that can sometimes get confusing. If you did not pay for additional installation service of your V20, with support with purchase, our support team will help you install your own Medisoft, but they will not do it for you. If you did purchase installation service, we will be contacting you. Don’t hesitate to take us up on your two months of courtesy support. It is important to us to help you get your Medisoft up and running. I appreciate the opportunity to serve you and wish your business the best!"
To give you the short version I never received the installation manual. Then I was told that I had received the program that didn't have the installation manual. Then I was told that the installation manual had been e-mailed to me when in fact it was the users manual, which I already have a hard copy of. So then I had the installation manual e-mailed to me and printed it out. I read the installation manual and got to the part where it said after installing you can upgrade, "converting data" on page 17. I looked for this information as it is written in the installation manual however my program does not contain the "McKesson MSL mobile API server". I called back to med tech and Andrew answered the phone at which time I gave him an update as to where I was at on this process hoping that I could get some "help" as all I wanted to do was get all of my people from the old office hours and the schedule over to the new office hours. I informed him of the absence of the file noted in converting data, and he said he was unfamiliar with the installation manual. Really, this is your technical guy who's unfamiliar with your installation manual.
So, I'm writing you to ask you if you know the placement of the file that contains my office hours data so that I can "converted" or simply take it from my metadata file that I saved on my desktop and transfer it over to the new version 20. My other option is to reload all of my people onto the computer and the guess as to what my schedule is supposed to be for the next two or three weeks of the people that I had on my schedule, for I did not make a paper copy of my schedule as I was going to get "help" to simply move my office hours information from the version 19 over to the version 20.
I do realize it's only $450 to have you guys do it all. However I thought that since I was going to get a little help and am not a complete idiot it shouldn't be a problem switching the office hours data over to the new version. Becoming a little frustrated
Your thoughts?
I had contacted med tech several times to get help as your email stated you find to be important.
" Please allow me to make an important distinction that can sometimes get confusing. If you did not pay for additional installation service of your V20, with support with purchase, our support team will help you install your own Medisoft, but they will not do it for you. If you did purchase installation service, we will be contacting you. Don’t hesitate to take us up on your two months of courtesy support. It is important to us to help you get your Medisoft up and running. I appreciate the opportunity to serve you and wish your business the best!"
To give you the short version I never received the installation manual. Then I was told that I had received the program that didn't have the installation manual. Then I was told that the installation manual had been e-mailed to me when in fact it was the users manual, which I already have a hard copy of. So then I had the installation manual e-mailed to me and printed it out. I read the installation manual and got to the part where it said after installing you can upgrade, "converting data" on page 17. I looked for this information as it is written in the installation manual however my program does not contain the "McKesson MSL mobile API server". I called back to med tech and Andrew answered the phone at which time I gave him an update as to where I was at on this process hoping that I could get some "help" as all I wanted to do was get all of my people from the old office hours and the schedule over to the new office hours. I informed him of the absence of the file noted in converting data, and he said he was unfamiliar with the installation manual. Really, this is your technical guy who's unfamiliar with your installation manual.
So, I'm writing you to ask you if you know the placement of the file that contains my office hours data so that I can "converted" or simply take it from my metadata file that I saved on my desktop and transfer it over to the new version 20. My other option is to reload all of my people onto the computer and the guess as to what my schedule is supposed to be for the next two or three weeks of the people that I had on my schedule, for I did not make a paper copy of my schedule as I was going to get "help" to simply move my office hours information from the version 19 over to the version 20.
I do realize it's only $450 to have you guys do it all. However I thought that since I was going to get a little help and am not a complete idiot it shouldn't be a problem switching the office hours data over to the new version. Becoming a little frustrated
Your thoughts?