patient case combination does not exist

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WWWolf
Posts: 2
Joined: Tue Apr 01, 2014 10:32 am

patient case combination does not exist

Post by WWWolf » Thu Oct 02, 2014 10:18 am

Recently we started getting the message: "patient/case does not exist" when we are
pulling up a new patient in the transaction entry screen. Can you tell me why all of a
sudden this is happening? We recently added the latest service pack.

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Gavin Walker
Posts: 4625
Joined: Wed Apr 04, 2007 10:11 pm
Location: Springfield, MO
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Re: patient case combination does not exist

Post by Gavin Walker » Thu Oct 02, 2014 2:02 pm

You might try File Maintenance -> Rebuild all Indexes and Pack all Data. Run a backup first.
Gavin Walker
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386

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