collaboration compass
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- Posts: 16
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collaboration compass
How do I contact Collaboration Compass as I am not getting my Medicare ERA's downloaded.
I was getting them but as of this month they seem to be hit or miss. My book keeper who tells me when there is a deposit from Medicare into our account has let me know about 2 of them and I can't find the ERA's I have downloaded our reports just like I normally would but they aren't there. I have 3 different companies that I deal with and so far 2 of the companies show deposits but no ERA's. Did something change in the month of September that I should be aware of?
Thanks
Michelle
- Gavin Walker
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Re: collaboration compass
Walker Tek Solutions, LLC
417-890-6777 x0
fax: 417-763-6386
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Re: collaboration compass
As to this ERA problem specifically, I learned independently that CMS has a problem with all ERAs created from Sep 16 to Sep 23, so that any 835 ERAs within that date range have yet to be sent out to users' mailboxes. They apparently fixed the problem on Sep 24 so all ERAs after that date are being sent out correctly. In the meantime, they are rebuilding the ERAs that fall in the Sep 16 to Sep 23 range and will send them out again as they get them re-done.
EFT deposits were not affected. Just the ERAs.
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Re: collaboration compass
Sorry if I misled anyone.
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Re: collaboration compass
Check your mailboxes for the downloads.
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Re: collaboration compass
I also received my ERA's this morning so they must have been involved with the problem that was going on.
thanks
Michelle