Medisoft Version 19 SP1 - Claims Management

[nathanburgess]

Even after an upgrade to version 19 SP1 of Medisoft we are still getting this error within some practices. This error even occurs after repair payment preference or repair practice data we get the errors. The error: Access violation at address 00C808E8 in module 'MAPA.exe'. Read address 00000038. This does not occur in all practices and when it does most times the repair practice data fixes the issue.

[Gavin Walker]

What are you doing in Medisoft when you get the error?

[nathanburgess]

Running statements from the billing statement manager.

[Gavin Walker]

Try backing up and packing all data and rebuilding all indexes. Does the error occur when you print to a printer?

[nathanburgess]

Have done all that pack and index actually do that for every practice each month before monthly statements. It is when we go to Print/Send the created statement. After we select statement template, after the data selection question it errors out after that.

[Gavin Walker]

I am leaning towards data corruption, but does it happen after something prints out or before? Try printing half of your statements alphabetically and see if that prints. Then try to work your way down to one problem statement and then go into that patient's ledger and look for anything unusual.

[nathanburgess]

was thinking the same thing. We have gone through that process and trying only 1 or 2 statements but same get the error right away. We will prepare and call you guys to get the data set repaired.