Please help! Mrscn.dll

pdoneill · Post by **pdoneill** » Wed Mar 20, 2013 12:30 am

Hello all -

Any assistance will be greatly appreciated. I'm working with a company running v10 of OHP. They began receiving this error, and I am at a loss as to how to help:

Exception Exception in module Mrscn.dll at 00A9D65.

OHP runs, but certain views are unavailable. Any ideas?

Any help would be hugely appreciated. Thanks in advance!

Post by **Gavin Walker** » Wed Mar 20, 2013 8:34 am

The first thing to look for with Office Hours errors are appointments or breaks that break the rules of the appointment window and minimum appointment increment set in Program Options. One way to find these is to set the appointment window to start at 12 am and end at 11:59 pm and set the minimum appointment increment to 1 minute. Then go to the view and date on the calendar that is generating the error and look for an appointment that starts before the start time or after the end time the office wants for their appointment window. Then look for any appointments that have a start or end time that does not fall on the minimum increment that the office wants to use. Repeat the process for each day that is generating an error.

For example, if you have a 1 minute break at 7:59am every day and the minimum appointment increment is 15 minutes, then this could cause an error.

Another annoying thing is not every appointment that breaks the rules will cause an error and errors may not happen on every computer depending on what screen resolution they have and what view they are using.

Once you have found all of these, switch your program options back and verify you no longer get the error.

Also, make sure you have Medisoft v10 sp2.1. If you have Office Hours Pro, there is a separate service pack for that.