error message when printing claims

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jeingram770
Posts: 3
Joined: Mon Sep 14, 2015 3:36 pm

error message when printing claims

Post by jeingram770 » Wed Mar 07, 2018 11:29 am

I have read the posts about this but so far nothing has helped. I am trying to print out a claim for a personal injury case and I keep getting the error that the charges have been placed on a previous claim. There is no claim listed under the claims tab for this patient. I have totally deleted the claim and all charges, saved and restarted program. Still cannot print a claim. Any and all help would be appreciated!!!
Thanks,
Jan I.

mbpros
Posts: 252
Joined: Fri Mar 11, 2011 6:59 pm

Re: error message when printing claims

Post by mbpros » Thu Mar 08, 2018 7:59 am

Do you have the cash case box checked in the patient's case?
Steven Zats
Medical Billing Professionals

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