SFTP Password Location/Compatibility?
Posted: Tue Apr 26, 2022 4:51 pm
Recently Trizetto required all clients to obtain an SFTP password.
Since then, we have not been able to submit claims to Trizetto because of an upload error.
We are currently using Medisoft version 20 and Simple 837 to submit claims to Gateway EDI.
Trizetto tells us that we have to put the SFTP password into Medisoft (?) so that it matches with what they have registered.
We are not sure "where" we are supposed to put this password in Medisoft and/or Simple 837 to make the claims compatible.
It has been two weeks since we have been able to successfully submit claims to Trizetto/Gateway EDI. We are a small office and this is going to have a disastrous affect on our cash flow in the near future.
Please, any help would be greatly appreciated.
Since then, we have not been able to submit claims to Trizetto because of an upload error.
We are currently using Medisoft version 20 and Simple 837 to submit claims to Gateway EDI.
Trizetto tells us that we have to put the SFTP password into Medisoft (?) so that it matches with what they have registered.
We are not sure "where" we are supposed to put this password in Medisoft and/or Simple 837 to make the claims compatible.
It has been two weeks since we have been able to successfully submit claims to Trizetto/Gateway EDI. We are a small office and this is going to have a disastrous affect on our cash flow in the near future.
Please, any help would be greatly appreciated.