RelayHealth E-Prescribing Setup Process and Deadlines

[Gavin Walker]

Good afternoon,

I write today with a number of process clarifications and updates regarding RelayHealth’s e-prescribing solution (RelayClinical eScript). Please keep in mind that this information is specific to RelayHealth’s solution, and is not related to SureScripts registration through Medisoft Clinical/Lytec MD/Practice Partner.

1) E-Prescribing Submission Deadline – Friday, June 10: As many of you know, we are currently experiencing an influx of practice setup requests due to the June 30 CMS e-prescribing deadline. In an effort to set up as many e-prescribing customers as possible, we have established a submission cut-off date of Friday, June 10 for any practices that are looking to achieve the minimum e-prescribing thresholds by the end of June. All required documentation must be submitted by 5pm CT on Friday, June 10 to ensure that we have enough time to complete setup in a timely fashion. We will continue to accept submissions after that date, but cannot guarantee that setup will be completed with enough time for those practices to send their minimum 10 e-prescriptions before the 6/30 cutoff date.

2) Required paperwork for RelayHealth e-prescribing setup: In order to sign up a customer for RelayHealth e-prescribing, we require completion of two (or three) documents for each practice.

a) RelayHealth Subscription Services Agreement (required for all practices). We are making RelayHealth e-prescribing available to new enrollees at a discounted rate of $25/provider/month with a $50/provider one-time setup fee. We are also offering the option of RelayHealth-led webinar-based training for interested practices at a rate of $174/hour. Self-training resources are also available which offers step-by-step instructions for using RelayHealth e-prescribing technology.

b) RelayHealth Practice Setup Worksheet (required for all practices)

c) ADT Request Form (required for practices wishing to enable ADT integration) - If you are running Medisoft v14 or later, or Lytec 2008 or later, and have a static IP address in place, we ARE able to set up an ADT connection to share patient demographic data from Medisoft/Lytec into RH eScript.

3) Setup Process and Timeframes: Once all required paperwork is received, we will initiate the practice’s setup in our system.

a) For practices NOT requesting the ADT interface: Once setup is completed, you will receive an email from RelayHealth Support that will contain the practice’s user IDs and passwords for RelayHealth e-prescribing. Turnaround time is currently running at between 4 and 5 business days. Upon receipt of this email, the practice will be able to begin e-prescribing immediately by navigating their Web browser to www.relayhealth.com, clicking “Sign In” in the upper right corner, and entering in the login credentials provided. Once logged in, self-training materials can be accessed by clicking “Help and Training” in the upper right hand corner.

If RelayHealth-led training has been purchased, an individual from our training division will reach out to the practice within 3 business days to schedule the training session.

b) For practices requesting the ADT interface: Once setup is completed, you will receive an email from RelayHealth Support that will contain the practice’s user IDs and passwords for RelayHealth e-prescribing, as well as the credentials you will need to configure Comm Manager to work with RelayHealth. Turnaround time is currently running at between 7 and 9 business days. Practices ARE able to begin e-prescribing immediately by logging in at www.relayhealth.com, even if the ADT interface is not yet set up – they will just enter in basic patient demographic data manually, which will be merged with the patient data brought over via the ADT once that connection is activated.

Please do not hesitate to contact me directly with any questions.

Best regards,