Overapplied/Unapplied payment error on Patient Aging
Posted: Thu Dec 26, 2019 4:24 pm
Sos!
I'm working my Patient aging by date of service and see that my plus 91 is astronomical.
There are many accounts that show a balance in the plus 91 day column but underneath it the very same amount is noted as Overapplied or Unapplied. And the balance should be zero in this column.
For example: patient has a current balance of 728.44. In the over 91 day column, it shows a balance of 2631.56 and underneath that it shows a line item stating 2631.56 is Overapplied/Unapplied, showing the total account balance of 3360.00. Now, the patient only owes 728.44 and that is the balance on the account. How do I get this corrected so that my Aging reports are correct?
Thanks! Ali
I'm working my Patient aging by date of service and see that my plus 91 is astronomical.
There are many accounts that show a balance in the plus 91 day column but underneath it the very same amount is noted as Overapplied or Unapplied. And the balance should be zero in this column.
For example: patient has a current balance of 728.44. In the over 91 day column, it shows a balance of 2631.56 and underneath that it shows a line item stating 2631.56 is Overapplied/Unapplied, showing the total account balance of 3360.00. Now, the patient only owes 728.44 and that is the balance on the account. How do I get this corrected so that my Aging reports are correct?
Thanks! Ali